These terms govern your use of the Pivotal Cleaning Solutions website, Customer Portal, and services. By requesting a quote, booking a service, or using the Customer Portal, you agree to these terms.
Our services
Pivotal Cleaning Solutions provides residential cleaning, organization, and related home-care services as described on our website or agreed to during a consultation. Specific scope, pricing, and frequency are confirmed with you before your first service and may be adjusted over time as your home's needs change.
Quotes and bookings
Quote requests and bookings submitted through our website or booking page do not guarantee a specific appointment time until confirmed by our team. Pricing provided before an in-home or phone consultation is an estimate; final pricing is confirmed based on your home's actual scope.
Payment
Payment is due as agreed at the time of service unless another arrangement has been made. We accept payment through QuickBooks Payments, which processes card and bank payments on our behalf. Cash payments may also be accepted and are recorded in your service history.
Cancellations and rescheduling
We ask for as much notice as possible if you need to reschedule or cancel a visit. Repeated late cancellations may affect scheduling priority for recurring service.
Customer Portal
The Customer Portal is accessed through a one-time secure sign-in link sent to the email on file — there is no password to create or remember. Keep your email account secure, since anyone with access to it could request a new sign-in link. Notify us if you believe your portal access has been compromised.
Referral program
Where offered, our Customer Referral Program allows an existing customer to earn a complimentary hour of home organization when someone they refer becomes a new paying customer and completes their first qualifying service. The referral reward has no cash value, cannot be transferred or redeemed for cash, applies only to genuinely new customers (not self-referrals or existing customers), and is subject to change or discontinuation at our discretion. Reward scheduling depends on our availability and is not guaranteed for any specific date.
Home access and safety
You're responsible for securing valuables, medications, important documents, and fragile items before service, and for letting us know about pets, access instructions, or anything relevant to our team's safety and your home's care. We follow the product and surface guidance on file for your home, and manufacturer instructions always take precedence over any internal recommendation.
Limitation of liability
While we take great care in every home, Pivotal Cleaning Solutions is not liable for pre-existing damage, normal wear, or issues arising from inaccurate information provided about your home. Please report any concern about a specific visit as soon as possible so we can address it.
Changes to these terms
We may update these terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of the State of Texas.
Contact us
Questions about these terms? Reach us at hello@pivotalcleaningsolutions.com or 254-500-2728.