Pivotal Cleaning Solutions ("Pivotal," "we," "us") provides residential cleaning, organization, and home-care services. This policy explains what information we collect through our website, customer portal, and related communications, and how we use it.
Information we collect
We collect information you provide directly, including:
- Contact details — name, phone number, email address, and service address, submitted through our quote request form, booking form, referral form, or consultation process.
- Household details relevant to service — number of bedrooms/bathrooms, pets, access notes, service preferences, and priorities you share with us.
- Payment information — processed directly by QuickBooks Payments; we do not store full card or bank account numbers ourselves.
- Customer Portal activity — your service schedule, billing history, documents, and requests, accessible via a one-time secure sign-in link sent to your email.
- Communications — messages you send us by phone, text, email, or through the portal's request form.
How we use your information
- To schedule, provide, and follow up on cleaning and home-care services.
- To send appointment confirmations, reminders, and service-related updates by email or text.
- To process payments and invoices through QuickBooks Payments.
- To operate the Customer Portal and referral program.
- To improve our services based on your feedback and service history.
Payment processing
Payments are processed by QuickBooks Payments (Intuit Inc.). When you pay an invoice, your payment details are submitted directly to QuickBooks' secure payment page — we do not receive or store your full card or bank account number. Please refer to Intuit's own privacy policy for how QuickBooks handles payment data.
Cookies and local storage
Our website and Customer Portal use cookies and browser local storage only as needed to keep you signed in and remember basic preferences (such as a saved draft or a collapsed section). We do not use advertising or cross-site tracking cookies.
Sharing your information
We do not sell your information. We share information only with the service providers that help us operate — QuickBooks Payments (payment processing), our email provider, and Google Calendar (internal scheduling) — solely to the extent needed to provide our services, and with law enforcement if required by law.
Data retention
We retain customer and service records for as long as needed to provide service, meet accounting and tax obligations, and maintain your service history. You can ask us to delete information that isn't required for these purposes at any time — see Contact below.
Your choices
You can ask to review, correct, or delete the information we hold about you, or opt out of non-essential communications (such as our newsletter), by contacting us using the information below.
Children's privacy
Our services are directed at adult homeowners and residents. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact us
Questions about this policy? Reach us at hello@pivotalcleaningsolutions.com or 254-500-2728.